a) These General Conditions will expressly regulate the commercial relations arising between THE ACCOMMODATION and the Particular Users who, through the website www.villaverdevillage.es (hereinafter, the "Website") owned by THE ACCOMMODATION, purchase the products offered at any time to Individual Users specifically for sale online (hereinafter, the "Services") (hereinafter, the "Customers").
b) These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014 of March 27, amending the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, and Law 7/1996, of January 15, on the Regulation of Retail Trade.
c) THE ACCOMMODATION may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. However, the General Conditions applicable to a given transaction will be those in force at the time of the formalization of the same.
d) The terms and conditions applicable to the purchase of the Products offered for sale to the public by THE ACCOMMODATION through its Website will be all those described in these General Conditions and that will be detailed on the Website throughout the online purchase process. Through the use of the Website, users declare to know and accept the different procedures necessary to access the different Products offered on the Website as well as formalize the purchase of them.
e) The Customer accepts without reservation the General Conditions of Sale when placing an order for Products to THE ACCOMMODATION having prior knowledge of their content for having provided a copy of them, in addition to being published on the website of the accommodation (the Website), in downloadable and printable version.
a) The identification data of the Website (Seller) are as follows:
b) In order to make the reservation from the Website it will be necessary for the Clients to make their reservation by filling in the data requested by the booking engine.
For the reservation of the accommodation, the Client must have the following characteristics:
a) THE ACCOMMODATION will publish, together with the image of each of the rooms or accommodation that are the object of reservation through the Website, the specific characteristics of each of them, including the services included, and the applicable price.
b) THE ACCOMMODATION guarantees that the price will be the one in force on the day of the formalization of the reservation regardless of the day on which the service is formalized.
c) If there are applicable offers on the price of accommodation, these will be indicated next to the initial price with a different typography that allows the Client to clearly identify the final price. In any case, the time period of validity of the tender shall be indicated.
d) THE ACCOMMODATION may, unilaterally and at any time, offer new Services that are subject to sale on the Website as well as suspend or cancel, temporarily or indefinitely, any of the services.
e) The rates established on the Website include the VAT applicable in each service, but not any other tax that may be applicable. THE ACCOMMODATION undertakes to keep the prices updated in accordance with the applicable tax at all times.
f) ACCOMMODATION guarantees the availability of all accommodation offered on the Website.
The Client must select the accommodation chosen, completing the booking form and paying the corresponding amount.
At the time of booking, it will be paid directly on the website through our online payment service provider (Redsys), as stipulated in the chosen rate. In the event that for some reason the payment of the reservation could not be completed, these will be free again.
The payment of the rest of the amount must be paid according to the conditions specified at the time of booking.
Please note that the reservation will not be confirmed until the customer has received a confirmation email. If you do not receive such an email, you must contact us by the means indicated above.
The booking procedure will be in the Spanish or English language.
The client recognizes and is clear that this contract is not a housing rental contract, it is a tourist rental contract.
The client can not accommodate a greater number of people than what was agreed and contracted in the reservation. It is not allowed to invite to make use of the facilities other people who are not included in the total number of occupied places, unless requested to the property (with an extra cost to be agreed).
The minimum stay is 2 nights, but may vary on specific dates. The reservation system will indicate for the chosen dates what is the minimum valid stay in each case.
The rate includes sheets, towels and final cleaning of the accommodation.
Complimentary items and amenities available to the customer: flat screen, fridge and freezer, hair dryer, tea station, individual heating, towels, toilet paper, hand soap and shampoo.
The air conditioning system is programmed to offer maximum comfort efficiently, so it is not necessary or possible to manually adjust the thermostat.
The company or person in charge has the right to enter the establishment, either to make routine checks of the state of the same, or for major cause or other inconveniences. The client is responsible for any damage he may cause during the stay. Any problem in devices or services that may occur in the establishment, will be communicated to the owner.
In case of appreciating damage, it will be detailed precisely and the user will be informed of the damage or damage and the economic evaluation of it.
Inputs and outputs:
If guests wish to enter or leave at different times, they can do so upon confirmation by the owner.
If you need to leave later, please ask at check-in if this is possible. We will try to accommodate your request. Any departure from 20:00 hours will be subject to the full price per night.
Please be sure to hand over ALL sets of keys before you leave.
In accordance with Royal Decree 1619/2012 of November 30, which approves the regulation governing billing obligations, the deadline for the issuance of invoices by THE ACCOMMODATION will be the 16th day of the month following that in which the purchase has been made by the Customer.
The services offered on this website constitute an exception to the right of withdrawal of consumers and users, being a tourist accommodation service, and, therefore, the aforementioned right of withdrawal disappears being the User aware of this circumstance and accepting it at the time of making the corresponding reservation (Article 103 letter l Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
If you need to cancel or modify a reservation, please notify them preferably by email or phone.
The specific cancellation conditions will be governed as stipulated in the rate chosen at the time of booking. If you have any questions about this, contact us and we will review your specific case.
Interruption of stay: No refund or payment will be made in case of interrupting the stay in the accommodation.
Consult the Privacy Policy.
For the purposes of this General Conditions contract, and for any communication that is necessary between THE ACCOMMODATION and the Users, they must contact by email or written communication. Use the data provided in point 2. IDENTIFICATION OF THE SELLER AND CUSTOMERS of this document.
The validity of contracts concluded electronically is covered by Article 23(1) and (3) of Law 34/2002 on Information Society and Electronic Commerce Services: ‘Contracts concluded electronically shall have the same validity and shall produce all the effects of the Civil and Commercial Law.’
The Contract is perfected from the moment in which the client expresses his agreement with these conditions of contract by pressing the button of Acceptance and Reading of said conditions and after having correctly completed the form offered from the server of the Website or also by the deposit or transmission of said acceptance by any other electronic or traditional means in the offices of the headquarters.
Upon such acceptance, the customer will receive notification from the Website automatically sent to the email address provided at the registration stage. This email will be sent within 24 hours and will show the information regarding your registration and the modality of the selected contract with the specific conditions that apply to each modality at all times and that are accepted together with these general conditions at the time of contracting. However, in the case of a technical and automatic element, the receipt of said email may not take place for technical reasons beyond the control of the Website. In these cases the customer must contact our customer service to make the reservation effective.
The client agrees that it will not be necessary to confirm the receipt of the acceptance of the contract when it has been concluded exclusively by exchange of electronic mail or other equivalent electronic communication, as established in article 28.3 b) of Law 34/2002 on Services of the Information Society and Electronic Commerce, as well as what is established in RD 1906/1999. The parties agree to legally equate the client's autograph signature to that made using any type of keys, codes or identifying security elements. Notwithstanding the foregoing, THE ACCOMMODATION may require when it deems necessary written confirmation.
If any provision of this Agreement becomes unlawful, invalid or for any reason unenforceable, such unlawfulness, inapplicability or invalidity shall be limited solely to that provision and shall not affect the validity or enforceability of the other provisions.
Any conflicts that may arise from the application of these rules will be governed by the laws of Spain and, to the maximum extent permitted by law, will be submitted to the Courts to which the accommodation is assigned.
